Privacy Policy

1.Who We Are

Living Stone Roofing is a residential and commercial exterior contractor based in Fort Morgan, Colorado, serving Fort Morgan, Brush, Wiggins, Sterling, Greeley and the surrounding communities. We are the party responsible for the information collected through this website and through our quote, call and text channels.

2.Information We Collect

Information you give us directly

When you request a free quote, send us a text, call us, book an appointment or contact us through this website, we may collect:

• Your name
• Your telephone number, including your mobile number
• Your email address
• The service address or project address
• The service you are interested in and your preferred appointment date
• Any details, photos, measurements or notes you choose to share about your roof, siding, stucco or windows
• Insurance claim information you provide when we assist with a storm or damage claim

Information collected automatically

Like most websites, ours automatically records limited technical information when you visit, such as your IP address, browser type and version, device type, referring page, the pages you view and the time and date of your visit. This information is used in aggregate to keep the site working and to understand which pages are useful.

Information from other sources

We may receive your contact details from review platforms, our online listings, referral partners, insurance adjusters working on your claim, or from someone in your household who requested service on your behalf.

We do not knowingly collect Social Security numbers, financial account numbers, government ID numbers or health information through this website.

3.How We Use Your Information

We use the information you provide to:

• Respond to your quote request, question or message
• Schedule, confirm and follow up on inspections, estimates and appointments
• Perform the roofing, stucco, siding or window work you hire us to do
• Send you estimates, invoices, warranty documents and project updates
• Coordinate with your insurance carrier when you have asked us to assist with a claim
• Send you service updates and, where you have consented, marketing and promotional messages about our services and offers
• Maintain our records, improve our website and services, and protect against fraud or misuse
• Comply with applicable law and enforce our agreements

4.Text Messaging (SMS) Program

Living Stone Roofing communicates with customers and prospective customers by text message. Participation is entirely voluntary, and consent to receive text messages is never a condition of purchasing any product or service from us.

How you opt in

You opt in to text messages by providing your telephone number and checking the consent box on our Contact Us form, by texting us first, or by giving us your number and permission in person or over the phone. The consent language presented on our Contact Us form reads:

What we send

Messages may include appointment confirmations and reminders, crew arrival notices, estimate and invoice follow-ups, project updates, replies to your questions, and -- where you have consented -- marketing and promotional messages about our services, seasonal offers and storm response.

Message frequency, rates, and how to stop

• Message frequency may vary based on your project and how you interact with us.
• Message and data rates may apply. Check with your mobile carrier for details on your plan.
• Reply STOP to any message to opt out of further messaging. You will receive one confirmation that you have been unsubscribed, and we will not send you further messages unless you opt in again.
• Reply HELP for more information, or contact us at (970) 999-1126 or livingstoneroofing@gmail.com.
• Carriers are not liable for delayed or undelivered messages.

How we treat your mobile number

The mobile number and text-message consent you give us are used only by Living Stone Roofing and the service providers who operate our messaging and scheduling systems on our behalf.

Text message originator opt-in data and consent are never shared with any third party or affiliate for their own marketing or promotional purposes, and are not sold, rented or licensed to anyone.

5.How We Share Information

We do not sell, rent, trade or license your personal information. We share it only in the limited circumstances below, and only as needed:

• Service providers. Companies that operate our website, contact forms, text messaging, phone system, scheduling, estimating, invoicing and payment processing on our behalf. They may use your information only to provide those services to us, and not for their own marketing.
• Crews, suppliers and subcontractors. The people who need your name, address and project details to deliver materials or complete your job.
• Insurance carriers and adjusters. When you have asked us to assist with a claim on your property.
• Legal and safety. When we are required to by law, subpoena or court order, or where we reasonably believe disclosure is necessary to protect our rights, your safety or the safety of others, or to investigate fraud.
• Business transfer. If Living Stone Roofing is involved in a merger, acquisition or sale of assets, your information may transfer as part of that transaction, subject to this Policy.

6.Cookies and Website Analytics

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences and understand how visitors use our pages. We may use analytics services that place cookies and report aggregate usage to us. Most browsers let you refuse or delete cookies through their settings; if you do, some parts of the site may not work as intended.

Our website does not currently respond to browser "Do Not Track" signals.

7.Data Retention and Security

We keep your information for as long as it is needed to provide the services you requested, to honor warranty obligations, and to meet our legal, tax and accounting requirements -- after which it is deleted or de-identified. We use reasonable administrative, technical and physical safeguards to protect the information in our care. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

8.Your Choices and Privacy Rights

• Text messages. Reply STOP to any message to stop receiving them.
• Email. Use the unsubscribe link in any marketing email, or email us to be removed.
• Phone calls. Tell us at any time that you no longer wish to be called and we will note it in our records.
• Access, correction and deletion. Contact us and we will confirm what personal information we hold about you, correct it, or delete it, subject to records we are required to keep.

Colorado residents have additional rights under the Colorado Privacy Act, including the right to access, correct, delete and obtain a portable copy of their personal data, and the right to opt out of the sale of personal data or targeted advertising. We do not sell personal data. To exercise any right, contact us using the details in Section 12; we may need to verify your identity before we act on a request.

9.Children's Privacy

Our services are directed to adult property owners and decision makers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

10.Third-Party Links

Our website may link to third-party sites such as review platforms, social media pages, manufacturer warranty pages or mapping services. We are not responsible for the privacy practices or content of those sites. Review their privacy policies before providing them your information.

11.Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be posted here, and your continued use of our website or services after an update means you accept the revised Policy.

12.Contact Us

Questions about this Privacy Policy, or about the information we hold about you? Reach us any of these ways: